Rebecca Ball | Surprise, AZ | 03/16/2023
EXCELLENT!!!
We are so happy with our solar system with the Sunpower panels. We have had the system for 10 years and have had the very best customer experience we could have. We highly reccommend SunPower systems to everyone! They are efficient, and their customer service is outstanding!
Rick LaFayette | Burney, CA | 03/15/2023
Stand alone solar panels
The whole process has been easy and very professional. Any questions or concerns, there was always someone to talk to and was never kept waiting for a response. Still working with them to get Tesla Batteries for my panels.
Beverly Solis | Glendora, CA | 03/09/2023
Trouble free Purchase and Installation
This whole experience has been almost flawless. The sales was excellent. We felt we were fully informed and our sales person was not high pressure. We feel we were fully educated about the solar system we were buying and the installation process. Good job Sun Power! Our only problem is that we now have a roof leak and are waiting more than 10 days for the Roofer to come and inspect the roof and the leak. I am sure that the problem of the roofer not responding is because it is the rainy season and they are backed up.
Randy Redmond | Sierra Vista, AZ | 02/23/2023
It took months to get mine repaired
My system, which has a production gaurantee, took nearly 4 months to fix the communication system. Now I have not heard a peep from them about the annual reimbursement for reduced production.,
JoAnna Turner | Humble, TX | 02/15/2023
SunPower by Freedom Solar
We went solar with SunPower by Freedom Solar with Sam Cochran as our rep. We love the panels and batteries and Sam still keeps in regular contact with us to make sure we are on the right solar buyback plan to maximize the savings of having the solar.
Dcorbin | San Francisco, CA | 01/25/2023
Customer Service after the sale... Lacking
service after the sale... lacking UPDATE: Sunpower responded with a new email address to tell them my issue: customersuccess@sunpowercorp.com due to this review. One day response. I emailed my contact information... the mail did not bounce but the response has been zero after nearly 4 weeks. If I could give 0 stars I would. ******** The 3.6KwHr system I had installed directly by sunpower about 5 years ago. It worked fine, was done on time and was completed in a professional manner. Two months ago, the Sunpower monitor quit reporting data. I did the reset sequence and triple checked the internet connection to no avail. PGE reports my system is still working... just the monitor has quit. I sent an email to Customer Service who responded that response would be slow. I waited. No notice after a month. The sunpower mobile app says to send requests to mysunpower@mysunpower.com.... invalid address... the mail bounced. I have concluded that there is no Customer Service department. The system works, but buyer beware... if your system fails after a few years, you might not be able to talk to anyone about it.
M E | Lincoln, CA | 01/24/2023
LAZY, UNPROFESSIONAL COMPANY! Buyer beware!
Changing the review to one star because of the services that I've been offered so far. I have called customer support complaining about 3 of solar panels producing less than 25% compared to the similar located solar panels. I waited an hour on the line to be told that the solar system works fine (and that it's hitting the required daily average). This is BS. They are just lazy and don't care about their clients. I would give O stars! Stay away from this company.
Mark V | Watertown, CT | 01/19/2023
DO NOT GO WITH SUNPOWER
You will pay tens of thousands of dollars and once you sign NO ONE will ever ask how it's going. A used car dealer shows more concern than these folks. Your system will begin to malfunction within a month of installation. Your inverter WILL break and you will get a surprise electric bill because no one is monitoring your system but you. SunPower will NOT notify you of a problem. When you call them they might sound concerned and will tell you a work order has been submitted. That's as far as you'll get. Seriously, that's it. If you threaten tostop paying the solar bill they might get back to you. If they fix what breaks they will not reimburse you for the double billing, one bill to solar and the other to the electric company. You WIL BE SORRY My system ws turned on in May, 2022 and never worked to full capacity. I received a solar bill for $217 a month AND an electric bill every month since. On January 5, 2023 someone finally came out and said it's fixed. SunPower said they would only send me $300 for my inconvenience. They're snake oil salesmen!!!!!!
CJH | Stevenson Ranch, CA | 01/18/2023
Excellent system. Mediocre customer service.
Sunpower offers a superior solar system. Their problem is customer service. Disorganized, poor customer service, poorly informed employees and forget getting a call back. My system was installed in February of 2022. My solar service began in September of 2022. Communication was poor at best. Very disorganized and disappointing. Thankfully, the system performs much better than the people who run the company and make decisions.
RRDC | Carmel, CA | 01/10/2023
Twice happy customer
We put 21 SunPower panels on our previous home, 10 years ago. They maintained their capacity well beyond their rating, and provided 100% of our electrical needs even though the array was specified to provide 90%. When we moved last year, we installed 23 SunPower panels on our new home and once again enjoying 100% service. We compared this performance to friends who used competing lower cost panels, and we calculate that we would have needed 30-50% more in our array to match the output, and would have seen faster drops in efficiency. If we do this again, we will use SunPower again.
